Terms of Service 

 When booking a consultation with Rest the Wild, the Client agrees to these Terms of Service:

 "Rest the Wild" is the trading name of Jemma Reveley.  In these Terms of Service 'we', 'us' and 'our' refers to "Rest the Wild".

 “Client” means any person or entity engaging Rest the Wild for their services as discussed in these Terms of Service.

 

General

  • The Client agrees to follow safe sleep practices in line with SIDS recommendations. Please click here to read more. 

  • The Client understands the safety guidelines on co-sleeping and accepts that Rest the Wild adheres to safe sleeping practise which supports room-sharing, not bed-sharing. 

  • The Client will disclose any medical conditions that their child has to Rest the Wild prior to the application of the sleep plan.

  • The Client will not disclose any of the information they receive from Rest the Wild to a third party, without Rest the Wild’s prior permission.

 

Client Acknowledgement​

  • The information provided in the sleep intake questionnaire is as accurate as possible to the best of the Client’s knowledge.

  • If the Client’s child has a medical condition, Clients health care provider’s approval has been sought before commencing a sleep plan.

  • The Client acknowledges it is the Client’s responsibility to rule out any possible medical causes of sleep problems of their child (such as sleep apnoea) as the child who has underlying medical causes of sleep problems may not be suitable to embark on a sleep plan.

  • The Client acknowledges it is the Client’s responsibility to ensure their child is gaining weight, accordingly, thriving and otherwise well before embarking a sleep plan.

  • The Client acknowledges that Rest the Wild is not able to give medical advice and any questions or concerns that I have regarding my child’s health will be under my health practitioners’ care. A sleep plan by Rest the Wild is not intended to replace or substitute medical advice.

  • The Client acknowledges that Rest the Wild will not be responsible nor liable in any event of injury or adverse events occurring while undertaking a sleep plan. The client is responsible for the safety and health of their child at all times.

  • The website may contain links to other websites that are owned and operated by third party vendors and other third parties (the "External Sites"). You acknowledge that Rest the Wild is not responsible for the availability of, or the content located on or through, any External Site. You should contact the website administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

 

Payment

  • Full payment for all packages and follow-up support is required prior to consultation starting. Once payment is received in full the Client will receive acknowledgment of payment by Rest the Wild. Phone consultations will be confirmed once payment has been made and intake forms will be sent out.

  • Package prices include GST.

  • Rest the Wild reserve the right to alter prices at any time for any reason. 

  • Payment is to be made in full via internet banking. Once payment received intake form and contract will be sent within 24 hours during work days.

 

Cancellations

  • In the event that the intake form has been sent to the client and they have decided they no longer wish to proceed, the client is eligible to receive up to a full refund less transaction fees at the discretion of Rest the Wild.

  • Cancellations made after client has sent through completed intake form prior to consultation are eligible for up to 50% refund less transactional fees at the discretion of Rest the Wild. 

·         Once a sleep plan has been received or a consultation has taken place, there will be no refund offered for change of mind.

 

·         A refund is not offered in the event of the client feeling dissatisfied and the client understands that by embarking the plan that this is a risk taken.

 

Rescheduling

  • Rest the Wild understand that sickness or stressor happen. In the occurrence of sickness or critical events, Rest the Wild can reschedule the consultation and rebook accordingly

  • If a support package is postponed for reasons agreed upon by the Client and Rest the Wild they forfeit the eligibility for a refund as above, from the rescheduled support start date (unless medically unwell).

  • If a support package is cancelled due to medical reasons and the Client has received the sleep plan their sleep support will be postponed to a date agreed upon by both parties.

  • Rest the Wild reserves the right to cancel any package prior to the commencement of phone consultation if they deem the package inappropriate for the Client.

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​ Conditions of a Sleep Plan

  • Individual results may vary and results depend on many matters; including but not limited to, consistency, commitment, personal matters, approach to technique, technique or method, child’s needs, child’s age, severity of situation, following the plan correctly, communication to Rest the Wild and the parents’ desire for change.

  • A refund is not offered in the event of the client feeling dissatisfied and the client understands that by embarking the plan that this is a risk taken.

  • Most clients will see results within 10-14 days.

  • Rest the Wild is obligated to keep up to date with current information, research and knowledge surrounding child’s sleep.

  • The Client understands that the customised sleep plan is meant for their child only and should not be shared with a third party. They acknowledge the information might not be suitable for another child.

  • Any changes the Client makes to their child's sleeping or eating arrangements are their decision and Rest the Wild will only make suggestions for change, of which the Client is responsible for choosing to implement.

  • It is the Client's responsibility to contact Rest the Wild for any follow up and send the sleep log information through to be assessed for feedback as frequently as suggested.

  • Upon purchase of a sleep package the Client is agreeing to these terms and conditions and privacy policy as outlined.

 

Coffee Group Conditions

·         Complete payment to be made at time of booking.

 

·         In the event that the client is late to a booked session, this time will be deducted from the total time of the original booked session time.

 

·         In the event that the Clients fails to show, Client is not eligible for a refund or reschedule of the original booked session.

 

·         Rest the Wild acknowledges that sick happens, therefore Client can reschedule booking 24 hours prior to booked session subject to availability. 

 

·         Client is aware that cancellations within 24hours of booked session results in no refund. Rescheduling available at the discretion of Rest the Wild subject to availability.

 

·         A refund is not offered in the event of the client feeling dissatisfied and the client understands that this session is led by them in an informal manner.

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Disclaimer

  • Rest the Wild adheres to and follows all WHO breastfeeding guidelines.  Please click here to read more.

  • Rest the Wild adheres to and follows the American Academy of Pediatrics safe sleeping guidelines.  Please click here to read more.

  • Rest the Wild does not offer any medical advice, services or treatment to any client.  If you have concerns relating to a medical or nutritional issue we urge you to contact your GP or paediatrician immediately.

  • Rest the Wild is fully covered with professional indemnity insurance and IICT insurance.

  • Changes to your baby's sleep or eating arrangements that may be suggested are at your discretion, of which you are responsible for choosing to implement.

  • The information provided on Rest the Wild website, Instagram or advertised by Rest the Wild is not intended to nor is implied to be a substitute for professional medical advice.  The Client must always seek the advice of a GP or other qualified healthcare provider with any questions regarding a medical condition or the health and welfare of their baby, toddler or child.​

  • Rest the Wild will use all reasonable efforts to include up-to-date and accurate information during consultations and on this website, but makes no representations, warranties or completeness of the information provided. ​

  • Rest the Wild shall not be liable for any loss or damages (including direct or indirect loss, or special or consequential loss) resulting from the Client's access to, or inability to access, this website, or from the Client's reliance on any information provided on this website or by the consultant.

  • This document, Rest the Wild website or @Rest.thewild Instagram account may provide links or references to other sites but Rest the Wild will have no responsibility for the content of such other sites or references and shall not be liable for any damages or injury arising from their content.  Any links to other sites or references are provided as merely a convenience to the users and clients. 

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All Rights Reserved

All materials are provided for non-commercial personal use only.  The Client agrees that they will not copy, distribute or adapt the content for any other use, or otherwise compete Rest the Wild.

​Rest the Wild maintains this site for your personal information, education and communication.  Please feel free to browse the site.  The Client and any visitor to this website may download material displayed on the website for personal, non-commercial use, provided the Client also retains all copyright and other proprietary notices contained on the materials.  You may not for any reason, however, distribute, modify, duplicate, transmit, reuse, repost, or use the content of the site for public or commercial purposes, including the text, images, audio, and video without Rest the Wild’s written permission.

 

Privacy Policy 

  • The Client acknowledges that Rest the Wild will uphold their case in confidentiality and discretionary.

  • The Client confirms that they will not share their child’s sleep plan or its content with any third party without Rest the Wild permission to do so. By sharing the plan, it may not be in the third party’s best interest for the child as these plans are customised to each child’s needs.

 

Information we collect

Rest the Wild will collect typical personal information including name, address, phone number, email address.

Rest the Wild will use the Client's personal information to create an online registration, to record and process their package for general communication. Rest the Wild does not sell or rent personal information to third parties.

Communication tools

Rest the Wild will communicate with the Client by email and whatapp (call, text).

 

Providing information

The Client agrees that Rest the Wild may provide any personal information it collects about them to its related companies (as defined in section 2(3) of the Companies Act 1993), debt collection and credit reference agencies and any other parties it deems necessary in relation to providing them access to this website, for any services from Rest the Wild, to recover any money they owe to Rest the Wild and to exercise any lawful right Rest the Wild, its related companies or debt collection and credit reference agencies may have. The Client also authorises any person to provide Rest the Wild with such information as Rest the Wild may require in response to credit enquiries.

  

Severability

If any provision of this Privacy Policy is held to be invalid, void, unenforceable or illegal for any reason, such provision shall be deemed to be severed from this Privacy Policy and the remaining provisions shall continue in full force.